In any all you can eat pricing model, be it a lunch buffet or at&t iPhone subscription pricing, as long as the total revenue exceeds total costs, the business will make a profit regardless of whether they lose money on any one customer. There will always be a distribution of customers based on value they receive and price they pay
- Some customers get more value than what they pay
- Some don’t get as much value as they paid for
the heaviest data users, saying that 40 percent of AT&T’s data traffic came from just 3 percent of its smartphone customers
To provide appropriate level of service to the second segment AT&T needs to size their services so the big appetite of the first segment is served. Facing customer backlash from slowness, AT&T is trying to reduce data usage by the heavy iPhone users – this implies they are either working on introducing metered pricing or a multi-version pricing.
Either of these plans require that their subscribers understand the value they get from the current unlimited plan. If the customers do not know how much value they have been receiving they will balk at any changes to current pricing. AT&T has a leg up on this, they have been itemizing data plan usage minutes (page after page if you received paper bill) even though the plan is supposed to be unlimited. It is arguable how many customers look at paper bill but the auditing does provide a way for AT&T to make a case with its customers when they introduce new pricing plan.
“Dear customer, do you know, on the average, you used 100 minutes of data service for 1GBytes download in the past 12 months. That’s $50 in value per month and $30 more than what other customers like you receive. To better serve your needs and those of all our customers like yourself we are introducing a new pricing plan …”
Which one will it be? Will it be metering, charging per minute or megabyte of download of data usage? Will it be a set of new data plan versions offering a combination of minutes and download? Which has better chances of succeeding?
I do not believe it will be usage based pricing. It does not align with the current minutes plan and the problem it introduces with customers constantly worrying about using the data service. AT&T already has a track record in executing a successful multi version pricing plan for its wireline high speed service (see figure left). Modeled after this we should expect to see three to six different data plans at different price points, each offering a combination of minutes and download (GBytes).
Versioning is about offering multiple versions at different price points so the customers self select- in this case it also helps to better align the value customers have been receiving with the price they pay.