I like taking surveys. Not because I prefer being a random data point that will help tip the scale on statistical significance or because I enjoy answering how likely am I to recommend the product to my friends and colleagues (on a 0-10 scale no less), it is because I see every survey as a puzzle that begs to be solved. Here is a list of what I try to find about surveys:
- What decision is the marketer trying to make? I am not interested in those surveys that are simply collecting data for the sake of it or selectively seeking information to add data lipstick to something they are already doing.
- Is the data actionable? For instance, for pricing decisions are they asking only about attitudinal willingness to pay?
- Is each question necessary or could they have figured out the answers without some of the questions they are asking? For instance, “How much are you paying for Microsoft services?”
- Have they done the necessary qualitative research and not simply cut-n-pasted a template survey?
- Are they finding all the information they will need with the survey? For instance, what use in asking about school preferences if the survey did not ask if the respondent is a decision maker for the child?
- How likely is it their questions will confuse other respondents? For instance, giving options like “Never”, “Rarely”, “Seldom” and Occasionally” all for just one question.
- Are they sampling the right target population?
- Is the survey designed to find psychographic segments and not just demographics?
- What kind of cross-tabs and regressions will they be running on the data and how reliable will that be?
- Finally, are they trying to solve too many decision problems with just one survey?
What is your take on surveys?